Terms of service / Refund policy

  • All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers. 

  • You use this site at your sole risk. You agree that you will be personally responsible for your use of this site and for all of your communication and activity on this site. 

  • your personal information will be assured that is kept private and confidential, and at no point will we share it with a third party.

  • port duty or tax costs will be invoiced to you directly from express or an import broker appointed by you. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.

  • We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, or shipping restrictions  

  Vlove.shop is dedicated to delighting you with your jewellery purchase and our services.so Customer's happiness is our priority. so we gladly accept returns (within 30 days for exchange and refund policy)  .

  If for any reason you are not extremely satisfied, you can return it to us within 30 days(The item must be returned in good condition, in original boxes if it’s possible, and with your packing slip, to ensure credit). Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. A full refund of the item will be processed. Note:Exception of custom-designed merchandise, class rings, special-ordered jewelry or any personalized engraved merchandise.