Warranty Policy


Purchaser means any person who buys  products from VLOVE OFFICIAL retail channels.

VLOVE Service means the service operations carried out by the team or personnel designated by VLOVE to fulfill the responsibility of providing support to VLOVE customers.


VLOVE offers this non-transferable limited Warranty service for the sole benefit of the Purchaser. The Purchaser is not entitled to assign any of his/her rights under this Warranty or transfer any of his/her obligations to another individual. VLOVE reserves all the rights for the final explanation of this Warranty, and, at its own discretion, can opt to modify or revise the Warranty.


To be eligible to make a claim under this Warranty, the Purchaser must:


A: Register the purchased product on VLOVE OFFICIAL website within 30 days from the date of the original retail purchase; and

B: Fill properly the complete information on the Warranty Card found inside the original packaging; and

C: Provide, if required, the filled Warranty Card and the proof of purchase to VLOVE or VLOVE Service.

Please contact VLOVE Service should any questions or problems arise.


The warranty period for the purchased VLOVE product commences on the same date of the original retail purchase of that VLOVE product and expires at the end of the applicable period set below:

All products are under a 180 day warranty, with transformers & wires having a 1-year warranty. If you’re having trouble or think your product is acting up, get in touch with us as soon as possible and we’ll make it right.


This Warranty applies to, and only to, the VLOVE product that is purchased from VLOVE OFFICIAL retail channels, used by the original retail Purchaser for personal, family or household use under normal working conditions, and whose details are recorded in and consistent with VLOVE Product Warranty Database.


VLOVE products are warranted against any and all defects and deficiencies in material or workmanship under normal working conditions. VLOVE, at its own discretion, can opt to repair, replace or issue a refund for products that are determined to be defective through normal use, or that have been damaged during shipment.


VLOVE offers a limited refund service during the applicable period set below:

A: 90 days from the same date of the original retail purchase, available with product registration. See VLOVE Refund Policy here.

Tip:All of our customized items are not allow to return especialy because of clients' side. Because it is difficult to sell to others even if they are in original perfect status.

Because of this, we aren’t able to offer refunds on the following products:

  • Customized Logo
  • Other Customized Items

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


A: This Warranty does not cover any product that has been subject to misuse, abuse (including but not limited to overloading of the product beyond capacity, and immersion in water or other liquid), neglect, negligence, or accident, or that has been assembled, operated, or stored in any way contrary to the instructions as specified in the operator's manual.

B: This Warranty does not apply to any damage to the product that is the result of improper maintenance or to any product that has been altered or modified.

C: This Warranty does not extend to repairs or replacement made necessary by normal wear or by the use of tools, parts or accessories which are either incompatible with VLOVE product or adversely affect its operation, performance, or durability.

D: This Warranty does not cover accessories.

E: This Warranty does not require VLOVE to repair or replace a VLOVE product used for trade, rental, or professional purposes.


F: This Warranty does not cover normal deterioration of the exterior finish due to use or exposure, including but not limited to scratches, dents, paint chips, and any corrosion or discoloring by heat, abrasive or chemical cleaners.

G: This Warranty does not require VLOVE to repair or replace a VLOVE product if the Purchaser has been refunded any monies or amount paid for that VLOVE product or an amount equal to the value of any other consideration paid for that VLOVE product.

H: This Warranty does not apply to any product purchased or obtained by any individual from any retail channel, entity, or organization NOT authorized by VLOVE.